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Your questions answered

Shopping Online

Is this web site secure?

Yes, all the information you enter on this web site is protected by SSL.

What is an SSL?

Secure Sockets Layer (SSL) was the most widely deployed cryptographic protocol to provide security over internet communications before it was preceded by TLS (Transport Layer Security) in 1999. Despite the deprecation of the SSL protocol and the adoption of TLS in its place, most people still refer to this type of technology as ‘SSL’. SSL provides a secure channel between two machines or devices operating over the internet or an internal network. One common example is when SSL is used to secure communication between a web browser and a web server. This turns a website’s address from HTTP to HTTPS, the ‘S’ standing for ‘secure’.

How do I know a website is secure with SSL?

Technically, SSL is a transparent protocol which requires little interaction from the end user when establishing a secure session. In the case of a browser, you can tell if a site is using SSL when a padlock is displayed or the address bar shows the URL as HTTPS instead of HTTP.

Do you store my credit card details?

No, we do not store any of your credit cards. All the information is handled by our payment gateway.

STRIPE
Stripe is a technology company. Its software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.

My Account

What is My Account?

The My Account area is where you can view your previous purchases.

How do I get an Account?

When you purchase anything on the site, an account will be automatically created for you and a username and password will be generated. These details will be emailed to you after your purchase and will allow you to log into your account.

You can do this from the ‘login‘ link at the very top of the website or at the ‘My Account‘ link at the very bottom of the website.

Customer Service

No Quibble Returns

No Quibble Free* Returns Guarantee.

We hope you are satisfied with the order you have received but if you’re unlucky enough to receive a faulty product or you’ve changed your mind, you can return it free of charge (*UK Mainland only). Overseas returns are at the sender’s cost unless the item is faulty in which case please contact customer services on hello@kookyandgreen.co.uk before returning your item.

Please click here for full details.

Contact Us

Please send us a message and we'll get back to you, asap.

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